![]() ![]() sent 5 reminders) and that the next step will be contacting a debt recovery agent. This is a more formal letter which states what’s owed, what steps you’ve taken to receive payment already (e.g. This is likely to have a negative impact on your relationship with the customer, so should only be used when you’ve sent multiple payment reminders and spoken with the customer. If your payment is overdue and your customer doesn’t respond to your invoice reminders or messages about why they haven’t paid, you can consider sending a demand letter, also known as a debt collection letter or a final reminder. Send a formal demand letter for the outstanding payment Once you know why they haven’t paid, you can work on a solution together – like a payment plan, or taking steps to understand why they weren’t happy. They might have cash flow issues themselves and not want to pay the full balance right now, or there might be a reason they’re withholding payment such as being unhappy with the product or service. ![]() If you still don’t get a response to your reminders, now’s a good time to contact your customer and ask why they’re not paying. Speak to your customer about why they’re not paying the invoice Monzo’s get paid feature helps you keep track of overdue invoices, and quickly send payment reminders. Not heard back? Consider phoning or texting, if they don’t respond to your email. Remember to attach the original invoice to your reminder email, letter or text message so they have all the information they need to pay. A friendly reminder that your invoice is overdue might be all they need. It may be that your customer just forgot to pay, or missed your invoice in their inbox. ![]() Waiting on an overdue invoice? Here are some steps you can take to get it paid. Unpaid invoices can be stressful and put pressure on your cash flow, but unfortunately they’re very common. This blog post was accurate when we published it – head to or your Monzo app for the most up to date information. ![]()
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